Returns and Refunds
Return and Refund Policy
Last updated: November 12, 2021
Thank you for shopping at Muhena Enterprises.
If, for any reason, You are not completely
satisfied with a purchase We invite You to review our policy on refunds and
returns.
The following terms are applicable for any products
that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is
capitalized have meanings defined under the following conditions. The following
definitions shall have the same meaning regardless of whether they appear in
singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
· Company (referred
to as either "the Company", "We", "Us" or
"Our" in this Agreement) refers to Mobritech Limited, 22 Mwenda
Street, Nkana East Kitwe.
· Goods refer
to the items offered for sale on the Service.
· Orders mean
a request by You to purchase Goods from Us.
· Service refers
to the Website.
· Website refers
to Muhena Enterprises, accessible from https://shop.muhena.com
· You means
the individual accessing or using the Service, or the company, or other legal
entity on behalf of which such individual is accessing or using the Service, as
applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14
days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days
from the date on which You received the Goods or on which a third party you
have appointed, who is not the carrier, takes possession of the product
delivered.
In order to exercise Your right of cancellation,
You must inform Us of your decision by means of a clear statement. You can
inform us of your decision by:
· By email:
shop@mobritech.com
We will reimburse You no later than 14 days from
the day on which We receive the returned Goods. We will use the same means of
payment as You used for the Order, and You will not incur any fees for such
reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return,
please make sure that:
· The Goods
were purchased in the last 14 days
· The Goods are
in the original packaging
The following Goods cannot be returned:
· The supply of
Goods made to Your specifications or clearly personalized.
· The supply of
Goods which according to their nature are not suitable to be returned,
deteriorate rapidly or where the date of expiry is over.
· The supply of
Goods which are not suitable for return due to health protection or hygiene
reasons and were unsealed after delivery.
· The supply of
Goods which are, after delivery, according to their nature, inseparably mixed
with other items.
We reserve the right to refuse returns of any
merchandise that does not meet the above return conditions in our sole
discretion.
Only regular priced Goods may be refunded.
Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply
to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of
returning the Goods to Us. You should send the Goods at the following address:
Office No. 1006, 10/F Po Yip Building
23 Hing Yip Street, Kwun Tong, HK
We cannot be held responsible for Goods damaged or
lost in return shipment. Therefore, We recommend an insured and trackable mail
service. We are unable to issue a refund without actual receipt of the Goods or
proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased
and then shipped directly to you, You'll receive a gift credit for the value of
your return. Once the returned product is received, a gift certificate will be
mailed to You.
If the Goods weren't marked as a gift when
purchased, or the gift giver had the Order shipped to themselves to give it to
You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and
Refunds Policy, please contact us:
· By email: shop@mobritech.com